Key Responsibilities

• Reconcile member details with existing data whenever there are changes to scheme membership to ensure member information is accurate at all times
• Process supplementary costings in a timely manner and accurately for timely communication to customers
• Provide information to members on information required for the administration of schemes to ensure timely and accurate renewals
• Raise debit/credit notes as appropriate to ensure timely communication to customers and processing
• Generate and dispatch periodic customer statements to ensure customers are informed of the performance of their schemes, and to ensure delivery against the agreed service level agreements
• Generate reports for policies due for renewal to ensure timely renewals
• Attend to queries and concerns from customers and intermediaries to ensure timely resolving
• Prepare reports as and when required in a timely manner for timely submission

Qualifications

• Bachelors’ degree in business related field from a recognized institution.
• Professional qualification in Insurance (ACII, AIIK)

Experience

• At least 2 years’ experience in administration of group life schemes.

Competencies

• Accurate member details
• Timely processing of supplementary costings
• Timely communication to members
• Timeliness in the raising of debit/credit notes.
• Timely dispatch of customer statements
• Timely preparation of reports.

Key Responsibilities

• Build and maintain relationships with current and potential customers by networking and providing personalized and quality customer service to share and clarify information and maximize company brand.
• Maintain good relationship with Insurance intermediaries (brokers/Agents) and other sources of business whom we deal with on daily basis in the organisation.
• Maintaining good relationship with service providers e.g. vets & agronomists contracted by the company for specialised services.
• Recruit new intermediaries in line with company guidelines
• Maintaining proper records of all the agriculture business written within the organisation including at branches.
• Training of intermediaries and internal sales force on agriculture insurance business.
• Prepare sales reports as may be required from time to time
• Field visits for risk assessments/survey from time to time
• Preparation of detailed report upon client visit with recommendations on risk improvement.
• Offer technical assistance to other business functions i.e branches, claims department, to serve clients on need basis.
• Ensure treaty re-insurance underwriting guidelines are adhered to in both underwriting work and in quotations
• Measure and optimize portfolio progress by reviewing and analysing underwriting data and monitoring industry best practices to identify opportunities for continuous improvement
• Maintain high standards of customer service by responding to clients’ enquiries (walk-in clients, telephone and emails) and efficiently address their issues
• In liaison with expert business partners, assist clients in identifying our products (policies) that suit their needs in line with insurance principles.

Qualifications

• Bachelor’s degree in agriculture related field i.e. BSC – Agriculture, Agricultural extension, agriculture
• Engineering or related degree courses.
• Progress towards Diploma in Insurance (ACII or AIIK), (at least 3 papers or equivalent)

Experience

• 1 year experience in the insurance or financial services.
• Experience in a livestock or crop farm would be an added advantage

Competencies

• Understanding of insurance operations and concepts
• Knowledge of insurance products
• Knowledge of underwriting processes and procedures
• Technical competence in underwriting insurance risks
• Knowledge of insurance regulatory requirements
• Delivering results and meeting customer expectations
• Following instructions and procedures
• Coping with pressures and setbacks
• Analysing
• Relating and networking
• Presenting and communicating information
• Working with people
• Adhering to principles and values
• Achieving personal work goals and objectives

Key Responsibilities

• Relationship management for allocated accounts
• Day to day management of allocated accounts – member updates, cards issuance and
• resolution of queries
• Premium debiting
• Policy documents / contracts issuance
• Issuance of scheme management / utilization reports
• Renewal invitation and renewal
• Member education and service meetings
• Supervision of underwriting analysts

Qualifications

• Bachelor’s degree in insurance or business-related course.
• Progression in CII / IIK qualifications.
• Other related certifications will be an added advantage.

Experience

• At least 4 years’ experience in a similar role

Competencies

• Fast learner & Adaptability
• Ability to work with minimal supervision.
• Excellent communication skills.
• Good analytical and report preparation skills
• Teamwork and relationship management
• Self-motivation.
• Flexibility.
• Good time management.
• Good skills on use of MS Office and other office applications