Key Responsibilities of the Receptionist:

• Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
• Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
• Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
• Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved
• Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
• Builds and maintains effective working relationships whilst promoting the company culture and values.
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing followup as required

Requirements of the Receptionist:

• Experience in front office beneficial but not essential
• Handson approach with a cando work style
• Commitment to delivering exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions taking ownership for duties and tasks assigned
• Personal integrity, with the ability to work in an environment that demands excellence
• Experience of working with IT systems on various platforms
• Strong communication skills

Key Responsibilities of a Spa Therapist:

• Working as a team member to deliver and wow clients with treatment, service and attitude.
• To greet Guests on arrival to the Spa and at all times in a warm, welcoming and friendly manner and to ensure that their needs are met throughout their time with us
• To adhere to the standards we have set for both treatment and for customer service.
• Overall management of individual treatment rooms in reference to cleaning, restocking and general standards of organization, hygiene and cleanliness

Requirements of Spa Therapist:

• Willingness to learn and develop as a therapist through continuous assessment and training.
• Appearance to be immaculate at all times i.e. personal grooming, personal hygiene, correct uniform etc.
• Assisting in the general operational aspects of Spa attending i.e. laundry, Relaxation room, Changing room & public area cleanliness.
• Representing the Spa and hotel as a member of staff at all times while on duty.