Key Responsibilities:

• Regional Operations Oversight: Oversee the daily operational activities of clinic franchise locations within the region, ensuring each clinic adheres to corporate standards and SOPs.
• Franchisee and Clinic Support: Serve as the primary contact for franchise owners and clinic administrators within the region, providing operational guidance and assist in resolving operational issues. This is in partnership with the Human Resources and Quality teams to ensure clinic staff are equipped with the necessary skills and knowledge to provide exceptional patient care.
• Quality Assurance and Compliance: Review audit reports and quality assurance checks carried out across the region to ensure compliance with health, safety, and regulatory requirements.
• Financial Performance and Budget Management: Analyze financial reports for each clinic to ensure they meet regional financial targets, identifying opportunities for cost control and revenue growth.
• Regional Strategy and Growth: In collaboration with the Director of Operations, develop regional growth strategies, identifying market opportunities and locations.

Qualifications

Qualifications, Professional Memberships, Experience, Competencies & Skills:

• Bachelor’s degree in Business Administration, Public Health, Science or related field required
• MBA or relevant certification in healthcare management is a plus.
• Over 5 years experience in operational leadership experience, preferably in a multi-site healthcare environment (e.g., outpatient clinics, Hospital Groups or franchised healthcare operations).
• Knowledge of healthcare regulations, compliance, patient care standards, and clinic management.

Channel Commercial Growth (20%)

• Support the growth targets of the subsidiaries through innovation and continuous channel Improvement.
• Help in designing and developing services in tandem with the Group’s strategic direction

Channel Continuous Development for Omni Channel Experience (20%)

• Lead the planning, development, launch, and continuous enhancement of allocated mobile channels, overseeing the full product lifecycle to meet user needs and business goals.
• Build on the feedback received, market intelligence gathered and research on global best practises to champion the continuous improvements and enhancements.
• Oversee testing processes to ensure that mobile applications meet required standards and deliver a satisfactory user experience

Channel Efficiency and Stability (20%)

• Work with the various IT teams to ensure optimal channel uptime. Governance on channel access and change management is also a key deliverable for the role holder

Risk & Compliance (15%)

• Ensure the services provided meet the threshold of internal, local and international laws and procedures.
• The role holder will also ensure any associated risks within the channel are effectively mitigated.
• Responsible for Channel governance in ensuring firm controls, adherence to the laid down processes and procedures as well as championing controls reviews.

Channel awareness, Subsidiary Support and Service uniformity (15%)

• Collaborate with Cross country teams to ensure parity of product offering and localised innovation where applicable.
• Work with the Communications Division and other stakeholders to drive awareness and preference for the Channel’s solutions in the market.

People, Learning and Development (10%)

• Drive cultural change towards channels use across the group.
• Inject the required new talent and motivate them to create customer centric services on the Channel
• Implement recruitment, learning and performance management strategies, as well as cultural practices that attract, nurture and retain the best talent within the channel vertical.
• Drive competencies focus through continuous learning and job enrichment to ensure high performance.

Ideal Job Specifications:

Academic and Professional Certifications:

• University Degree is Mandatory preferably in an IT or Engineering related field.
• MBA or a Master’s degree in a business field is desirable.
• Product and Ecosystem Design, Marketing and Service oriented certifications desirable.

Experience:

• At least 10 years’ work experience, 3 of which should have been in a senior management capacity in a similar sized organisation
• Relevant work experience in Product Development & Management, Channel Management, Project Management and Business Development
• Intricate knowledge of Digital Financial services preferably from a Bank, Telecom or Fintech
• The role is open to a Commercial driver with an understanding of Channel based IT practices or an IT professional with a Commercial acumen
• Project and Change Management experience managing technical teams and cross-functional collaboration.
• Vendor Management in negotiation and coordination with USSD gateway providers and telecom operators.

Key Responsibilities:

• HR Strategy and Leadership: Develop and implement HR strategies that align with the franchisor’s business goals and values, ensuring that the HR function supports the growth and operational objectives of the clinics network.
• Talent Acquisition and Workforce Planning: Develop and implement talent acquisition and workforce planning strategies to ensure that clinics are adequately staffed, considering operational needs, turnover rates, and seasonal variations in healthcare demand.
• Performance Management and Employee Development: Provide guidance and leadership on performance reviews, talent assessments, and succession planning to ensure that network leadership teams are supported in managing employee performance and development.
• Employee Relations and Engagement: Develop and implement strategies to enhance employee engagement and retention, ensuring that staff feel valued, supported, and motivated to deliver high-quality care this while promoting and supporting initiatives related to diversity, equity, and inclusion across the franchise network.
• Compensation and Benefits: Create, monitor and assess the effectiveness of compensation strategies and benefits programs, making adjustment proposals as needed to ensure the hospitals remain competitive in attracting and retaining talent.
• Compliance and Labor Relations: Ensure compliance with labor laws and regulations, including those specific to the healthcare industry and relevant oversite bodies.
• HR Technology and Data Management: Oversee the implementation and optimization of HR technologies and systems to streamline HR processes, enhance data collection, and improve decision-making.
• Franchisee Support and HR Best Practices: Serve as a key resource for franchisees, providing guidance on HR policies, employee relations, and best practices in staffing and workforce management.

Qualifications

Qualifications, Professional Memberships, Experience, Competencies & Skills:

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• Master’s degree will be an added advantage
• IHRM active membership
• Minimum of 10 years of HR experience, with at least 5 years in a leadership role, preferably in a healthcare or hospital environment.
• Proven experience working in a multi-site, franchise-based business or healthcare network is highly desirable.

Key Responsibilities:

• Operational Leadership and Strategy: Develop and execute operational strategies, ensuring operational efficiency, high-quality patient care, and adherence to network set standards.
• Performance Management: Work with the clinical teams to conduct regular site visits and audits to ensure that all hospitals within the franchise network meet company standards and regulatory requirements, improving care delivery while maintaining cost-effectiveness.
• Quality Control and Compliance: Lead quality assurance programs aimed at improving patient care, safety, and satisfaction while ensuring compliance to regulatory requirements.
• Financial Management and Budgeting: Support in developing and managing operational budgets for EQA, working closely with finance teams and franchisees to ensure facilities operate within budget while meeting performance goals.
• Franchisee Support and Relationship Management: Serve as the main point of contact for franchisees, offering guidance on operational issues, process improvements, and business development.
• Staffing and Leadership Development: Develop and mentor a high-performing operations team to support the scaling and operational success of the network.
• Process Improvement and Innovation: Foster a culture of innovation and excellence within the EQA network.
• Expansion and Growth: Coordinate with the franchisees and expansion & development team to ensure that new hospital facilities align with the operational standards and culture of the brand.

Qualifications

Qualifications, Professional Memberships, Experience, Competencies & Skills:

• Bachelor’s degree in Healthcare Administration, Business Administration, or related field.
• Master’s degree in Healthcare Management or Business Administration preferred
• Minimum of 10 years of experience in healthcare operations, with at least 5 years in a senior management or director-level role in a hospital or healthcare facility.
• Experience in franchising, multi-site operations, or network management in a healthcare setting is highly preferred.
• Strong knowledge of healthcare regulations, accreditation standards, and operational processes.

Key Responsibilities:

• Financial Strategy and Leadership: Lead the development and implementation of financial strategies that align with the EQA network’s business objectives. Working closely with senior leadership to assess and execute growth opportunities, including new hospital openings, network expansions, and franchisee support.
• Financial Planning and Analysis: Lead the preparation and analysis of monthly, quarterly, and annual financial reports, providing insights and recommendations to improve financial performance in line with budgeting forecasts.
• Financial Reporting and Compliance: Ensure timely and accurate financial reporting to senior management, stakeholders, and regulatory bodies, in compliance with all applicable healthcare financial regulations and standards.
• Revenue Cycle Management: Oversee the financial aspects of the network revenue cycle, including billing, collections, and accounts receivable, working with franchisees to optimize cash flow and reduce outstanding receivables.
• Cost Control and Profitability: Develop and implement strategies to control costs across the EQA network, focusing on operational efficiencies, staffing models, and supply chain management.
• Franchisee Financial Support: Work closely with franchisees to monitor their financial performance, identifying opportunities for improvement and providing support in areas such as budgeting, financial reporting, and cost management.
• Risk Management and Internal Controls: Lead efforts to identify, assess, and mitigate financial risks across the network, including potential compliance issues, revenue shortfalls, and operational inefficiencies.
• Team Leadership and Development: Lead and mentor the finance team, fostering a culture of high performance, collaboration, and continuous improvement.

Qualifications

Qualifications, Professional Memberships, Experience, Competencies & Skills:

• Bachelor’s degree in Finance, Accounting, Healthcare Administration, or a related field
• Master’s degree is an added advantage
• CPA preferred
• Minimum of 10 years of experience in financial management, with at least 5 years in a leadership role within the healthcare sector, preferably in a hospital or multi-site healthcare system.
• Experience working in or with franchised businesses, particularly in healthcare, is highly desirable.