Job Description

•  Clone/Install/Configure/Maintain/Troubleshoot client hardware/software and follow procedures to maintain best performance on the workstations and laptops.
•  Support redaction/review of documentation for clients as well as for internal procedure.
•  Perform basic printer maintenance/troubleshooting duties.
•  Maintain accurate log of all Service Desk calls using tracking software.
•  Be the first point of contact for hardware and software problems affecting computers.
•  Provide support to regional offices staff with remote assistance tools where applicable.
•  Use of standard IT Operations and Service Desk operating procedures.
•  Provide IT support to guests, to meetings and conferences, with an outlook for improvement based on new technologies, modalities, and requirement.
•  Assist in maintaining the Organization’s worldwide hardware/software inventory.
•  Liaise with external technical support where applicable
•  Promotes the full range of IT Services to newly hired staff through the induction process
•  Provides necessary end-user training in software and systems, to ensure an effective work environment.
•  Informs the ITOSD local coordinator and/or the ITOSD Team Leader of issues affecting delivery of service
•  Inventory information and asset operativity are maintained up to standards
•  Meetings and conferences are provided accordingly to requirement and as scheduled
•  Tickets are accurately logged in providing valuable internal information for overall service delivery analysis and reporting
•  Customer service, interaction and satisfaction is maintained up to the standards fixed by the Technology Integration Dept. and in accordance with the TI Service Level Agreement

Requirements

•  Technical diploma or equivalent in the field of information technology
•  At least 2 years’ experience in relevant position, preferably in International Organization
•  Relevant technical certifications
•  Sound knowledge of computer information systems including operating systems, hardware, applications software packages and other office technology equipment.
•  Customer service orientation
•  Excellent command of English language both written and spoken

Key Responsibilities

•  Lead knowledge generation on issues related to gender, climate, conflict and peacebuilding, with a specific focus on climate security-sensitive programming.
•  Design high-quality research on gender and climate security issues in fragile and conflict-affected contexts
•  Manage and supervise staff and researchers delivering on this agenda
•  Disseminate research analysis, findings, and recommendations to various audiences,
•  Fundraise and lead on proposal writing for research activities related to gender, inequality, peace and security.
•  Support the global rollout of the Climate Security research.
•  Support the global and regional partnerships by managing and developing institutional relationships and joint initiatives with select country offices and regional bureaus
•  Support on scientific/proposal writing, reporting, and fundraising
•  Lead on the write-up of highly quality scientific papers, suitable for publication in peer-reviewed journals.
•  Communicate and collaborate with climate security, peacebuilding, and security analysts, as well as policy- and decision-makers from relevant country and regional level institutions and bodies
•  Report/communicate to supervisors and donors and discover/respond to tendering processes

Requirements

•  A PhD Degree in gender studies, sociology, anthropology, peace and conflict studies, international relations or political science will be desirable
•  At least 5 years of experience as a researcher initiating and carrying out their own research projects on issues related to climate-related security risks and experience managing researchers or research assistants.
•  Extensive experience with international research for applied research and development programs
•  Extensive experience in international, multi-cultural settings and in interacting with researchers, policymakers, donors, and civil society across a wide range of contexts
•  Strong knowledge of issues relating to climate-related security risks, either more broadly or in-depth to a specific sub-area (e.g., peace and conflict, development, migration, or organizational responses).
•  Strong knowledge of gender, conflict and peace studies, gender and intersectional analysis, climate security and specific areas of expertise related to these fields:
•  Strong knowledge of qualitative research methods.
•  Good knowledge of the multilateral system, preferably the United Nations, African Union, or the Regional Economic Communities within Africa
•  A record of publications commensurate with the length of time worked in research.
•  Proven ability to work and deliver when leading teams.
•  Ease of working in oral and written English and/or French, with further language proficiency being an advantage.
•  Excellent report writing, communication and project management skills
•  Strong interpersonal skills and ability to work in a team-oriented, multi-cultural environment
•  Strong conceptual thinking to develop innovative research approaches