We are looking for a confident and self-motivated individual who is looking for a customer service opportunity.

About the Client:

• A leading Kenya based healthcare private facility that continuously strives to enhance the treatment experience of all their patients. It follows the best infection control protocols to avoid any interaction in our patients.
• The center is run by a well-trained and professional team. The facility ensures that all the national guidelines are followed thoroughly without compromising the quality while providing holistic care for these patients.

Job Requirements

• Bachelor’s Degree in Communication, Public Relations, Marketing or any related course.
• Customer Service experience: 6 months-1 Year would be an added advantage .
• Attained a C+ or higher in your KCSE
• Proficient in Microsoft Office.

Competencies and Skills Required

• Excellent communication and presentation skills.
• Enthusiasm and Reliability
• Ability to multi-task.
• Vibrant and people oriented
• Ability to work under pressure

Job Responsibilities.

• Maintaining a positive, empathetic and professional attitude toward customers at all times
• Communicating with customers through various channels.
• Vast product knowledge.
• Ensure efficiency of the customer service process.
• Ensure customer satisfaction through the provision of professional customer support.
• Develops and maintains strong relationships with customers by providing support, information, and guidance
• Provides excellent customer service by responding promptly to customer inquiries, questions, acknowledging concerns and resolving complaints.
• Maintain a high profile in the day to day operations.
• Answer all incoming calls and redirect them or keep messages.
• Performs other related duties as assigned.

• About the Client:
• Our client, a reputable Construction company, is actively seeking a skilled Regional Sales Manager to join their team. With a focus on expanding their business and market presence. The ideal candidate will have a solid background in sales management, excellent communication skills, and a strategic mindset to implement effective sales strategies. This role offers the opportunity to work in a dynamic environment and contribute to the company\’s continued success in the Construction industry.

Duties & Responsibilities:

• Identify and acquire new clients, expanding the sales pipeline through referrals from current clientele.
• Manage customer relationships, understanding their needs, and providing insights to enhance the product portfolio.
• Develop and nurture key accounts to ensure lasting partnerships.
• Design and implement a strategic sales plan to broaden the company\’s customer base and strengthen its market presence.
• Set objectives, coach, and monitor the performance of the sales team to achieve growth and meet targets.
• Collaborate with customers to build strong, long-lasting relationships and understand their requirements.
• Create and execute a strategic sales plan to extend the company\’s global reach.
• Set individual sales targets for the sales team, track goals, and report results as needed.
• Promote the organization\’s products through digital marketing initiatives.
• Represent the company at construction seminars.

Qualifications & Requirements

• Bachelor’s degree in Business, Marketing, or a related field.
• Minimum 4 years’ experience in a previous sales management role
• Proficiency in MS Office
• Defensive driving skills with the ability to operate assigned vehicles safely and courteously

Competencies & Skills

• Excellent communication and Negotiation skills
• Strong interpersonal and management skills
• Strategic thinking and analytical abilities.
• Results-oriented and able to drive a high-performance sales team
• Strong leadership skills with experience in team management.
• Uphold the highest standards of integrity.
• Proficient in conducting market research and analysis to identify opportunities and stay ahead of industry trends.
• Strong problem-solving skills.
• Attention to details
• Accountability skills.

About the Client:

• Our client, a reputable Construction company, is actively seeking a skilled Telesales Representative to contribute to generating sales for the company by closing sales deals over the phone and maintaining good customer relationships.

Duties & Responsibilities:

• Identify and acquire new clients, expanding the sales pipeline through referrals from current clientele.
• Contacting potential clients via phone to generate leads.
• Presenting products/services to customers.
• Understanding customer needs and offering suitable solutions.
• Managing customer inquiries and resolving issues.
• Scheduling appointments or site visits for the sales team.
• Updating customer databases with accurate information.
• Negotiating pricing and closing sales.
• Following up with existing clients for repeat business.
• Collaborating with marketing teams for campaign execution.
• Maintaining knowledge of industry trends and competitor products.

Qualifications & Requirements

• Degree or Diploma in a business-related field.
• Proficiency in MS Office
• Proven experience as telesales representative or any other sales role
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Outstanding negotiation skills with the ability to resolve issues and address complaint

Competencies & Skills

• Excellent communication and Negotiation skills
• Strong interpersonal and management skills
• Strategic thinking and analytical abilities.
• Uphold the highest standards of integrity.
• Strong problem-solving skills.