Job Description

We are a HR consultancy company based in Nairobi.
We are looking to fill below position for our client.

Title: Customer Care Representative

Location: Nairobi

Duties & Responsibilities

• Ensure provision of quality service to customers

• Participate in implementing customer care policies and standards
• Participate in developing guidelines and standards for improving customer handling programs
• Receive customer requests; attend to daily customer complaints and follows up to ensure feedback is given and action taken as soon as possible.
• Handle customer complaints using set customer service policies
• Support in the generation of sales leads through their interaction with customers
• Consult with customers about their product or service needs and requirements.

• Administer Customer Satisfaction surveys under the guidance of the Marketing Manager
• Compile feedback/complaints in report form and share with admin manager
• Explaining to customers the different types of products that are available
• Perform any other duties as may be assigned from time to time

Qualifications:

• Minimum of 2 years’ experience in a similar related position.
• Degree /Diploma in business related field.
• At least 6 months experience using QuickBooks.
• Good analytical skills including the ability to think strategically and creatively.
• Ability to be innovative and be a creative problem solver

How to Apply

If you are up to the challenge, please send your CV only quoting the job title on the email subject (Customer Care Representative) to hro@employd.co.ke. Indicate your expected salary

Job Categories: Customer Service. Job Types: Full-Time.

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